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Home / Return & Refund

Return & Refund

Shop with confidence – your satisfaction matters.

At Kitchen bross, we want you to love what you buy. If you’re not 100% satisfied, we’re here to help. Please read our return and refund policy below.

📦 Return Eligibility

You may request a return if:

  • The item is unused, in its original packaging, and in resalable condition
  • The return is initiated within 14 days of receiving your order
  • The item is not on sale, marked as final clearance, or personalized/customized
Opened or used items are not eligible for return unless defective.

📝 How to Initiate a Return

To start a return:

  1. Contact us at bearsthemes@gmail.com with your order number and reason for return
  2. Wait for our confirmation and return instructions
  3. Ship the item back to the address provided
  4. Keep the shipping receipt for tracking purposes

Returns without prior approval may not be accepted.

💸 Refund Policy

Once we receive and inspect your return:

  • Approved returns will be refunded to your original payment method within 5–7 business days
  • Shipping fees are non-refundable, unless the return is due to our error
  • If the item was damaged or defective, we will cover the return shipping cost

❗ Non-Returnable Items

We do not accept returns on:

  • Used kitchen tools or hygiene-sensitive items (e.g., food containers, drinkware)
  • Gift cards or downloadable products
  • Clearance or final sale items
  • Custom or personalized products

🔄 Exchanges

We currently do not offer direct exchanges. If you need a different item, please return your original order for a refund and place a new order separately.

🕒 Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account or credit card statement again
  2. Contact your payment provider — some banks take longer to process refunds
  3. If it’s been more than 10 business days, contact us directly for assistance

📬 Contact Us

If you have questions about returns or refunds, our support team is ready to help:

Email: hello@kitchenbross.com
Address: 1309 Coffeen Avenue STE 1200 Sheridan Wyoming 82801

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